Saturday Musings - What's in an Apology?


I would like to start with saying a big apology. Yesterday I discovered that my consulting emails for those people asking me to provide them some assistance with their domain portfolio have been going to my SPAM folder.

I found this out when I logged into my account (great system for managing consulting btw) and found a whole host of people had requested some time with me…..whoops!

I strictly limit the amount of time I allow for consulting but not replying was plain rude. I’m very, very sorry that I didn’t respond back to you. If you are wanting some help with your domain portfolio then please feel free to click on this link and I’ll make sure I get back to you in a timely fashion.

This brings up an interesting point. I’ve found many people believe that saying sorry is a sign of weakness and it’s the last thing they’ll do. It’s almost like they’ve been scripted by their lawyer to never admit any sort of liability in any situation….including their relationships.

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LOL! It's actually a small picture but when I use it for the top of a blog post it gets massively blown up. You have highlighted t... Read More
04 December 2017
I will also agree with the sentiment. Empathy is something lost in our world. I think some are afraid of , like you said , sho... Read More
05 December 2017
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06 December 2017
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What a CATastrophe!

What a CATastrophe!

The other evening my wife Roselyn and I went out for a bike ride. We left the door to the garage open and upon returning I made sure that I closed it so that it didn’t bang with the wind in the middle of the night.

Around lunch time the next day I asked Roselyn if she’d seen Pepper, our cat. She’s a wonderful cat that often curls into a ball in some hideaway in the house so it’s not unusual if we haven’t seen her for a while. She always comes when we call her name as she hopes to get some tasty morsel or two from us…..strangely this time when we called her name there was no sign of her.

After hunting around it suddenly dawned on me that maybe I’d inadvertently locked Pepper in the garage. Sure enough, after opening the garage door there was our cat staring with accusing eyes back at me. I apologised to her with a can of tuna and all was good.

So let’s unpack this story a little as there’s so much to learn from it.

When I closed the door of the garage from my perspective I had done nothing wrong. In fact, I was doing right by making sure that it didn’t bang all night. From Pepper’s point of view I was the most horrible person in the world! How dare I deliberately lock her in the garage!

This is often exactly the same when two people have a disagreement. It’s all about perspective. Like Pepper and I, it’s often the case that neither party was trying to do something deliberately to antagonise the other. Stuff just happens.

I could have tried to prove to Pepper that I was right and the cat was wrong for going into the garage in the first place. Pepper could have hissed at me that I should have checked the garage before closing the door. Both of us would have been right…..and also wrong.

The key here is the apology (ie. the tuna). An apology is all about recognising that you’ve hurt another person’s feelings, it’s not about whether you are right and they are wrong. In fact, it really doesn’t matter if you’re right or not.
My father used to tell me that you can win an argument and lose a friend or say sorry and keep a friend. It’s your call what you want to do.

This past week I wrote an apology and it did not matter whether I was right and the other person was wrong….what mattered was “I’d locked them in the garage” and they were hurting. A genuine apology was needed to help rebuild the bridges in the relationship that I’d inadvertently broken.

When I read some of the comments on the article it was clear that many of them missed the whole point of the apology as people rushed to take sides. It wasn’t about rights and wrongs at all…..and hence, for the first time ever I closed the comments on an article.

One of the comments would bear mentioning, as it really struck me… was suggested that I looked weak by apologising. You know what, I personally believe that someone who is willing to apologise is actually strong. It also means that when they mess up or hurt your feelings etc. they are willing to place the relationship before their pride. This is not to say that I’m some great “hero” but it’s a good life lesson to ponder. It’s also one of the major reasons why I’m still married after 27 years.

Let’s take this cat and garage story one bit further. Let’s imagine that Roselyn had asked me whether I’d locked the cat in the garage. I would have said, “No, of course not.” Later after the cat was found in the garage Roselyn could have said, “You’re a liar!”

No, I wasn’t a liar. From my perspective I didn’t lock the cat away. Luckily my wife is very understanding and she didn’t say these things but how often have we leapt to conclusions about someone’s actions and disparaged their character? It’s easy to do and it’s very destructive. My advice is to be very careful before you judge another person’s actions.

Over the years, it’s been my observation that many arguments are the result of different perceptions of the same events. In my case, the can of tuna went a long way to mending my relationship with Pepper and last night she curled up on the couch next to me. :-)

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Thank you Kassey!
16 November 2014
I'm a regular visitor to your blog.. but never commented on anything.. But This time I'm commenting... I would like to say that S... Read More
15 November 2014
Kan, it's great to see you here and comment on this article. It means a lot.
16 November 2014
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