My Registrar/Registry Nightmare

DNSSEC nightmare

During this past week I’ve had an experience with a domain name that can only be described as a nightmare. I found myself with a domain stuck in a “no mans land” between two registrars, the registry and a bunch of crazy policies. So what happened?

Escrow.com

The domain name in question was simcast.com and one that I have personally owned for nearly two decades. We’ve been building some really awesome tech at ParkLogic and decided to use this domain as the flagship lander for a lot of traffic. Since it was in my personal name, I decided to transfer it from my personal registrar account at Epik to the ParkLogic Enom account.

I should say that the ParkLogic Enom account only existed due to legacy reasons and I was just trying to tidy things up. During the testing process we discovered that the domain was no longer resolving for a growing number of nameservers…..one of which was Google’s public DNS. This wasn't a really good situation because if the domain went live we could be losing a lot of a traffic....plus one for testing!

I must admit that I’d never seen behaviour like what we were seeing before and assumed initially that it was due to some weird DNS propagation delays. I waited 24 hours and assumed the Internet would sort itself out. Things didn’t improve, in fact, they only got worse.

I contacted the Enom support desk and listened to really bad 80’s music for about 30 minutes while on hold. Seriously Enom, you really need to get some better music! The support person told me that despite what I could prove that everything was fine…..essentially they were clueless.

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Recent Comments
Epik
Thanks Mike. This is an important issue -- DNSSEC is broadly recognized as a best practice. Some legacy registrars might lack the... Read More
28 August 2019
mgilmour
Many thanks for your assistance with this matter. I do not like speaking negative of any company in a blog post but once again, En... Read More
28 August 2019
Wolftalker
Thanks for this information - good to know. Sorry you had to learn it the hard way ... Read More
28 August 2019
1503 Hits
4 Comments